Uninstalling & Your Data

Because PureDevs Customer History is self-hosted, you control its data from start to finish. It helps to know the difference between deactivating the plugin and deleting it — they do very different things to what you’ve collected.

Deactivating keeps everything

Deactivating the plugin from the Plugins screen stops new activity from being recorded and clears its scheduled jobs. Your tables and settings are left untouched, so if you reactivate later it picks up exactly where it left off — nothing is lost.

Deleting removes the free data for you

When you Delete the free plugin from the Plugins screen, it cleans up after itself. It removes its own settings and drops its two database tables:

• The activity log (wp_pd_woo_customer_history_sessions) — the page views, searches, add-to-cart and order events.
• Saved segments (wp_pdwchs_segments) — any customer segments you saved.

There’s no “delete all data” switch in Settings to remember — removal happens when you delete the plugin, which keeps the behaviour predictable.

If you used Pro

The Pro add-on owns its own intelligence and cart tables — health, RFM, lifecycle, behavioral tags, churn, and abandoned carts — and removes them when it’s uninstalled. If you want to be sure nothing is left behind, look in your database for any tables that begin with wp_pdwchs_ and drop the ones you no longer need.

Removing one customer’s data

You don’t have to uninstall to remove someone’s data. Abandoned-cart records are included in WooCommerce’s personal-data tools, so you can export or erase them by email from Tools → Export Personal Data and Tools → Erase Personal Data. For the wider privacy and GDPR picture — where the data lives and why it never leaves your site — see Self-Hosted Data, Privacy & GDPR.