Data Collection Overview

Customer History collects behavioral and transactional data to help you understand your customers better. All data stays on your server.

Session Data

Information about each visit:

  • Session ID: Unique identifier for this visit
  • Date & Time: When session started and ended
  • Duration: Total time spent on site
  • Pages Viewed: List of URLs visited
  • Entry Page: First page viewed
  • Exit Page: Last page before leaving
  • Page Count: Number of pages viewed

Traffic Source

How visitors found your store:

  • Referrer URL: Website they came from
  • Source Type: Direct, organic search, social, email, etc.
  • Campaign Info: UTM parameters if present
  • Landing Page: First page visited

Device & Browser

Technical information:

  • Device Type: Desktop, tablet, or mobile
  • Operating System: Windows, Mac, iOS, Android, etc.
  • Browser: Chrome, Firefox, Safari, etc.
  • Screen Resolution: Display size
  • User Agent: Browser identification string

Location Data

Geographic information (optional):

  • IP Address: Can be anonymized
  • Country: Derived from IP
  • Region/State: If available
  • City: If available
  • Timezone: Browser timezone
Privacy Note

You can enable IP anonymization to mask the last octet (192.168.1.XXX) or not store IPs at all.

Product Interactions

Product viewing behavior:

  • Products Viewed: Which products they looked at
  • View Count: How many times viewed
  • Time on Product: How long they stayed
  • Categories Browsed: Product categories visited
  • Brands Viewed: If using brand taxonomy

Cart Activity

Shopping cart interactions:

  • Items Added: Products added to cart
  • Items Removed: Products removed from cart
  • Cart Value: Total cart amount
  • Abandoned Cart: If they left without buying
  • Checkout Started: If they began checkout

Search Queries

Site search behavior:

  • Search Terms: What they searched for
  • Search Date: When they searched
  • Results Count: Number of results shown
  • Clicked Results: Which products they clicked

Customer Information

From WordPress and WooCommerce:

  • User ID: WordPress user ID (if logged in)
  • Email: From user account
  • Name: First and last name
  • Registration Date: When they created account
  • Customer Role: WordPress user role

Order Data

Purchase information from WooCommerce:

  • Order Number: WooCommerce order ID
  • Order Date: When purchased
  • Order Total: Amount spent
  • Products Purchased: Items bought
  • Order Status: Completed, pending, etc.
  • Payment Method: How they paid
  • Shipping Method: Delivery option chosen

Email Engagement

Email campaign tracking (Premium):

  • Emails Sent: Which emails were sent
  • Opens: If they opened email
  • Clicks: Links clicked in email
  • Conversions: Purchases from email

What’s NOT Collected

Data we specifically exclude:

  • Passwords: Never stored or tracked
  • Payment Details: Credit card info not tracked
  • Form Inputs: What you type in forms
  • Private Messages: Email or chat contents
  • Personal Notes: Order notes or comments
  • Mouse Movements: Cursor tracking disabled
  • Keystrokes: No keystroke logging

Data Storage

Where data is kept:

  • Location: Your WordPress database
  • Tables: Custom database tables with prefix
  • Security: Same security as WordPress
  • No External Servers: Data never leaves your hosting

Data Retention

How long data is kept:

  • Sessions: 30-90 days (configurable)
  • Customer Profiles: Forever (until deleted)
  • Order Data: Synced from WooCommerce
  • Analytics: Can be archived after 1 year

Data Access

Who can see the data:

  • Administrators: Full access to all data
  • Shop Managers: Can view customer data
  • Other Roles: No access by default
  • Customers: Can request their own data

GDPR Compliance

Privacy features included:

  • Consent management
  • Data export capability
  • Right to deletion
  • IP anonymization options
  • Privacy policy integration