Abandoned Cart Tracking
Plenty of shoppers fill a cart and then disappear. Abandoned-cart tracking makes that visible — so you can see what’s being left behind and how much revenue is at stake.
What it does
It observes live carts and detects when one is abandoned — and when an abandoned cart is later recovered (the shopper comes back and completes). It’s an insight tool: it shows you what’s happening with carts, in one place.
How abandonment is detected
A cart that sits inactive past a set time is marked abandoned. That timeout is configurable (60 minutes by default), so you can match it to how your shoppers behave.
The carts list & detail
- An admin Abandoned Carts list you can filter by status (active, abandoned, recovered, completed).
- Per-cart detail — what was in the cart, its value, and timestamps.
- A dashboard widget showing the total value at risk from current abandonment.
Settings
From the cart settings you can enable email capture at checkout, set the abandonment timeout (default 60 minutes), and choose how long abandoned-cart records are kept before automatic cleanup (default 90 days).
Detection & insight only
Abandoned-cart tracking observes and reports. It does not send cart-recovery emails, discounts, or any message to shoppers — it shows you what’s happening so you can decide what to do. There’s no automated win-back.
GDPR
Cart records integrate with WooCommerce’s personal-data export and erase tools, so they’re included when you fulfil a subject-access or erasure request — like the rest of your self-hosted data. See Self-Hosted Data, Privacy & GDPR.
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