30-Day Money-Back Guarantee

Risk-Free Trial

Try Customer History Premium risk-free with our 30-day money-back guarantee. If you’re not satisfied, we’ll refund your purchase – no questions asked.

Refund Eligibility

You’re eligible for a full refund if:

  • Within 30 days of purchase
  • You’re not satisfied with the plugin
  • Technical issues we couldn’t resolve
  • Plugin doesn’t work as advertised
  • Plugin incompatible with your setup

No reason required – we offer hassle-free refunds within the 30-day window.

How to Request a Refund

  1. Contact our support team:
    • Email: support@puredevs.com
    • Subject: “Refund Request”
  2. Include in your email:
    • Order number (from purchase receipt)
    • Email used for purchase
    • Brief reason (optional)
  3. We’ll process your request within 24 hours
  4. Refund issued to original payment method

Refund Processing Time

Timeline for refunds:

  • Request approval: Within 24 hours
  • Processing: 2-3 business days
  • Bank/card processing: 5-10 business days
  • Total time: Usually 7-14 days to see refund
Note

Actual refund time depends on your bank or payment provider. The refund is issued immediately on our end, but banks may take additional time to process.

Refund Methods

Refunds issued to original payment method:

  • Credit/Debit Card: Refunded to same card
  • PayPal: Refunded to PayPal account

We cannot issue refunds via different methods than used for purchase.

What Happens After Refund?

Once refund is processed:

  • License key is deactivated
  • No more updates available
  • Premium features stop working
  • Can still use free version
  • Data preserved (not deleted)

Your data: Customer data remains in your WordPress database and is not affected by the refund.

Before Requesting Refund

We want you to be happy! Before requesting a refund, consider:

Contact Support First

  • We may be able to solve your issue
  • Technical problems usually fixable
  • Free setup assistance available
  • Fast response times (< 24 hours)

Common Issues We Can Fix

  • Installation problems
  • Configuration questions
  • Compatibility issues
  • Performance optimization
  • Feature guidance

We’re committed to your success – give us a chance to help before refunding!

After 30 Days

Beyond the 30-day window:

  • Refunds generally not available
  • Exceptions for extreme circumstances
  • Contact support to discuss

Possible Exceptions

  • Major plugin malfunction we cannot fix
  • Documented false advertising
  • Billing errors

We evaluate exceptions case-by-case.

Renewal Refunds

For automatic renewals:

  • Within 14 days: Full refund available
  • After 14 days: Prorated refund possible

Canceling Renewals

To prevent future renewals:

  1. Log into your Freemius account
  2. Go to Subscriptions
  3. Click Cancel Renewal
  4. License continues until expiration

Upgrade Refunds

If you upgraded (e.g., Single to 5 Sites):

  • 30-day guarantee applies to upgrade cost
  • Can refund to previous tier
  • Or full refund if within original 30 days

Re-purchasing After Refund

Changed your mind?

  • You can purchase again anytime
  • No penalties or restrictions
  • Same 30-day guarantee applies
  • Previous data still in your database

Abuse Prevention

To maintain fair policy for everyone:

  • Excessive refund requests may be declined
  • Using plugin for single project then refunding
  • Requesting refund after year of use

We monitor for abuse but honor legitimate requests.

Freemius Refund Policy

Managed via Freemius platform:

  • Secure refund processing
  • Instant license deactivation
  • Automated refund workflow
  • Freemius terms also apply

Questions About Refunds?

Contact our support team:

  • Email: support@puredevs.com
  • Subject: “Refund Question”
  • Response time: Within 24 hours

We’re here to help ensure you’re satisfied!

Summary

Key Points
  • 30-day money-back guarantee
  • No questions asked
  • Full refund within 30 days
  • 7-14 days processing time
  • Contact support@puredevs.com