Upgrade Process

Upgrading from free to premium is quick and easy. Follow these simple steps:

Step 1: Purchase License

  1. Go to PureDevs Customer History page
  2. Click Upgrade to Premium
  3. Choose your plan:
    • Single Site – $29.99/year
    • 5 Sites – $129.99/year
    • Unlimited Sites – $799.99/year
  4. Complete checkout
  5. Receive license key via email

Step 2: Activate License

  1. In WordPress admin, go to Customer History → Settings
  2. Click License tab
  3. Paste your license key
  4. Click Activate License
  5. Wait for confirmation message
Success!

Premium features activate immediately after license activation.

Step 3: Explore Premium Features

After activation, you’ll have access to:

  • Live Session Monitoring: Dashboard → Live Sessions
  • Email Campaigns: Marketing → Email Templates
  • Automated Workflows: Marketing → Workflows
  • Customer Segmentation: Customers → Segments
  • Advanced Reports: Reports → All Reports

Alternative: Upgrade from Plugin Dashboard

You can also upgrade directly from WordPress:

  1. Go to Customer History dashboard
  2. Look for Upgrade to Premium banner
  3. Click Upgrade Now
  4. Choose plan and complete checkout
  5. License activates automatically

What Happens to My Data?

Data Preservation
  • All existing data is preserved
  • Customer profiles remain intact
  • Session history maintained
  • No migration or import needed
  • Instant access to all historical data in premium features

Pricing Plans

PlanPriceSitesBest For
Single Site$29.99/year1Individual stores
5 Sites$129.99/year5Multi-store owners
Unlimited$799.99/year∞Agencies & developers

All plans include:

  • 1 year of updates
  • 1 year of priority support
  • 30-day money-back guarantee
  • All premium features

License Management

After purchasing:

Activate on Different Site

  1. Deactivate from current site
  2. Install on new site
  3. Activate with same license key

Check License Status

View in Settings → License:

  • License status (active/expired)
  • Expiration date
  • Sites using license
  • Renewal date

Manage License Online

Access your Freemius account:

  • View all purchases
  • Download invoices
  • Manage renewals
  • Deactivate from all sites

Renewals

After first year:

  • Renewal reminder sent via email
  • 20% renewal discount automatically applied
  • Can enable auto-renewal
  • 2-week grace period after expiration

If you don’t renew:

  • Plugin continues working
  • No more updates
  • No priority support
  • Can renew anytime to restore

Money-Back Guarantee

30-Day Guarantee
  • Try premium risk-free
  • Full refund within 30 days
  • No questions asked
  • Contact support@puredevs.com

Troubleshooting

License Not Activating

  • Check you copied full key (no spaces)
  • Verify internet connection
  • Check license not already used on max sites
  • Contact support with order number

Premium Features Not Showing

  • Verify license activated successfully
  • Clear browser cache
  • Refresh WordPress dashboard
  • Check license status is “Active”

Need Help?

Contact premium support:

  • Email: support@puredevs.com
  • Response time: Within 24 hours
  • Include: Order number and site URL