Introduction

Find quick answers to the most commonly asked questions about AIPersonalize360. If you don’t find your answer here, check our detailed documentation or contact support.

General Questions

What does AIPersonalize360 do?

AIPersonalize360 delivers intelligent product recommendations for your WooCommerce store. It can work with your existing WooCommerce data (ratings, sales, discounts) or use AI-powered personalization through Recombee integration to show each user products they’re most likely to buy.

Is this plugin free?

Yes, AIPersonalize360 is completely free and available from WordPress.org. The plugin works without any cost. However, if you want AI-powered personalization, you’ll need a Recombee account (which has a free tier with limited usage).

Do I need WooCommerce?

Yes, WooCommerce is absolutely required. AIPersonalize360 is designed specifically for WooCommerce stores and relies on WooCommerce product data.

Do I need AI to use this plugin?

No! The plugin works perfectly without AI, using intelligent recommendations based on your WooCommerce data (product ratings, sales volume, and discount status). AI is optional for enhanced personalization.

What’s the difference between with and without AI?

  • Without AI: Same smart recommendations for all users based on ratings, sales, and discounts
  • With AI: Personalized recommendations for each user based on their individual browsing and purchase history

Installation and Setup

How do I install the plugin?

  1. Go to Plugins → Add New
  2. Search for “AIPersonalize360”
  3. Click Install Now, then Activate
  4. Configure settings at AIPersonalize360 → Settings
  5. Add shortcodes to your pages

What are the system requirements?

  • WordPress 5.0 or higher
  • WooCommerce 3.0 or higher
  • PHP 7.0 or higher
  • At least 3-5 published WooCommerce products

How do I add recommendations to my site?

Use shortcodes:

  • [aipers_product_recommendations] – General recommendations
  • [aipers_related_product_recommendations] – Related products on product pages

Add these to pages, posts, or widgets using the Shortcode block.

Do I need to configure anything after installation?

Minimal configuration needed:

  1. Set recommendation title and description
  2. Choose number of products to show (default: 3)
  3. Optionally: Configure Recombee for AI

Recombee / AI Questions

What is Recombee?

Recombee is a cloud-based AI recommendation engine that learns from user behavior to provide personalized product recommendations. It tracks views, cart additions, and purchases to predict what each user will like.

Do I need a Recombee account?

Only if you want AI-powered personalization. For basic smart recommendations using WooCommerce data, no Recombee account is needed.

Is Recombee free?

Recombee offers a free tier with limited monthly interactions. This is perfect for small stores testing the feature. Paid plans available for higher volume stores.

How do I set up Recombee?

  1. Create account at Recombee.com
  2. Create a database
  3. Copy Database Name, Private Token, and Region
  4. Enter in AIPersonalize360 → Settings
  5. Plugin automatically syncs products and users

How long does it take for AI to start working?

Initial setup is immediate, but personalization quality improves over time:

  • Day 1: Basic recommendations
  • Week 1: Noticeable personalization
  • Month 1: Excellent personalization

AI needs user interaction data to learn preferences.

Will AI work for guest users?

With free Recombee tier, AI personalization only works for registered, logged-in users. Guest user tracking requires premium Recombee features. Guests see general popular products.

Usage Questions

Can I use multiple recommendation blocks on one page?

Yes! Add multiple shortcodes with different settings:

[aipers_product_recommendations title="Trending Now"]
[aipers_product_recommendations title="On Sale"]

However, 2-3 blocks per page recommended for performance.

Can I customize the title and description?

Yes, two ways:

  • Global: Set in AIPersonalize360 → Settings
  • Per Shortcode: Use attributes: [aipers_product_recommendations title="Your Title" description="Your Description"]

How many products should I show?

Recommended: 3-6 products

  • 3-4 products: Best for sidebar widgets
  • 4-6 products: Best for main content areas
  • Too many (10+): Overwhelming and slow

Can I choose which products to recommend?

No, recommendations are automatic. Without AI, based on ratings/sales/discounts. With AI, based on machine learning predictions. For manual product selection, use standard WooCommerce product grids or other plugins.

Where should I place recommendations?

Strategic locations:

  • Home page: Engage visitors immediately
  • Product pages: Increase order value with related items
  • Cart page: Last-minute suggestions
  • Thank you page: Encourage repeat purchases
  • Blog posts: Relevant to content

Technical Questions

Does this work with my theme?

Yes, works with all standard WordPress themes. Recommendations inherit your theme’s WooCommerce product styling automatically.

Is it compatible with page builders?

Yes, works with:

  • Elementor (use Shortcode widget)
  • Divi (use Shortcode module)
  • Gutenberg (use Shortcode block)
  • Classic Editor (paste shortcode directly)

Does it work with caching plugins?

Generally yes, but:

  • Page caching works fine
  • Aggressive caching may prevent AI personalization
  • Consider excluding dynamic blocks from full-page cache

Will this slow down my site?

Minimal impact:

  • Without AI: Negligible performance impact
  • With AI: Slight increase due to API calls, but optimized
  • Keep to 3-6 products per block for best performance

Does it work on mobile?

Yes, fully responsive. Recommendations automatically adapt to mobile screen sizes.

Data and Privacy

What data does the plugin collect?

Plugin itself collects no personal data. If you enable Recombee AI:

  • User IDs (WordPress user IDs)
  • Product view history
  • Cart addition events
  • Purchase history

All data stored in your Recombee account, subject to Recombee’s privacy policy.

Is it GDPR compliant?

The plugin doesn’t collect personal data directly. If using Recombee:

  • Update your privacy policy to mention Recombee
  • Explain user behavior tracking
  • Link to Recombee’s privacy policy
  • Consider consent for EU users

Can users opt out of tracking?

Tracking only occurs for logged-in users when Recombee is enabled. Users not logged in aren’t tracked (free tier). For complete opt-out, user can avoid logging in or you can implement custom opt-out logic.

Performance and Improvement

How can I improve recommendation quality?

Without AI:

  • Enable and encourage product reviews
  • Ensure order statuses are correct
  • Use sale prices to highlight deals

With AI:

  • Collect more user interaction data
  • Ensure products sync correctly
  • Monitor Recombee analytics
  • Be patient – AI improves over weeks/months

How do I measure success?

Track these metrics:

  • Click-through rate on recommendations
  • Conversion rate from recommendations
  • Average order value
  • Revenue per visitor

Use Recombee analytics dashboard or Google Analytics with event tracking.

What if recommendations aren’t relevant?

  • Without AI: Check product ratings and sales data are accurate
  • With AI: Allow more time for learning, ensure sufficient interaction data
  • Verify products have proper categories and descriptions

Troubleshooting

Shortcode not working?

  • Verify plugin is activated
  • Check shortcode spelling
  • Ensure using Shortcode block (not Code block)
  • Verify WooCommerce has published products

No products showing?

  • Check “Show Number of Items” is greater than 0
  • Ensure WooCommerce has published, in-stock products
  • Clear all caches

Recombee connection failing?

  • Verify Database Name, Private Token, and Region are correct
  • Check Recombee dashboard is accessible
  • Ensure server allows outbound HTTPS connections

Support and Updates

Where can I get help?

  • Documentation: Comprehensive guides available
  • WordPress.org Forum: Community support
  • PureDevs Support: Official support channels

How often is the plugin updated?

Regular updates for WordPress compatibility, bug fixes, and new features. Check WordPress.org for update notifications.

Can I request features?

Yes! Feature requests are welcome. Post on WordPress.org support forum or contact PureDevs directly.

Is there a premium version?

Currently all features are in the free version. Premium features like enhanced guest tracking require a paid Recombee plan, but the plugin itself remains free.

Still Have Questions?

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